Refund and Returns Policy
At Bloomers Crafted Eternity, we carefully inspect and package every order. If you are not satisfied with your purchase or receive an incorrect, damaged or defective product, please review the policy below.
Return Eligibility
You may request a return within 7 days of delivery. To qualify for a return, the product must be:
- Unused, uninstalled and unaltered
- In its original condition and packaging
- Complete with all included parts and accessories
- Accompanied by the order number or proof of purchase
Please contact us before returning any product. Items sent without prior approval may not be accepted.
Damaged, Defective or Incorrect Products
Please inspect your order immediately after delivery. If an item arrives damaged, defective, incorrect or incomplete, contact us within 48 hours.
To help us review your request, please provide:
- Your order number
- Clear photographs or video of the product
- Photographs of the packaging and delivery label
- A brief description of the issue
Keep the product and its original packaging until your request has been resolved. Once verified, we may offer a replacement, exchange, store credit or refund.
Non-Returnable Products
Returns may not be accepted for:
- Custom-made or specially prepared arrangements
- Products that have been used, installed or altered
- Items damaged through misuse or improper handling
- Products returned without their original packaging or parts
- Clearance or final-sale items clearly marked as non-returnable
- Change-of-mind requests made after the return period
These restrictions do not affect your rights where a product is damaged, defective, incorrect or otherwise covered by applicable consumer law.
Handcrafted Products
Our planters, vases and décor pieces may be handcrafted. Minor differences in colour, texture, pattern, finish or measurements are natural characteristics and are not normally considered defects.
Product colours may also appear slightly different because of lighting, photography and screen settings.
Exchanges
Eligible products may be exchanged, subject to availability. If the replacement product has a different price, the customer will be required to pay the difference or will receive a refund for the remaining amount.
Additional delivery charges may apply to exchanges requested because of a change of mind.
Refunds
Once the returned product is received, we will inspect it and inform you whether the refund has been approved.
Approved refunds will normally be processed within 7–10 business days using the original or another available payment method. Cash-on-delivery refunds may be issued through an agreed bank account, mobile wallet or another suitable method.
Banks and payment providers may require additional time to display the refunded amount.
Original delivery charges are generally non-refundable unless the product was damaged, defective, incorrect or the order was cancelled by Bloomers.
Return Delivery Charges
For change-of-mind returns, the customer is responsible for return delivery charges and safe packaging.
If Bloomers delivered an incorrect, damaged or verified defective product, we will arrange or cover reasonable return delivery charges.
Bloomers is not responsible for products lost or damaged during an unauthorised return.
Order Cancellations
Contact us as soon as possible if you wish to cancel or change an order. We will try to assist, but cancellation may not be possible once the order has entered preparation, customisation, packaging or dispatch.
Custom and specially prepared orders cannot normally be cancelled once work has begun.
Contact Us
To request a return, exchange or refund, contact:
Bloomers — Crafted Eternity
Address: Basement, China Shopping Center, Gordon College Road, Rawalpindi, Pakistan
Phone/WhatsApp: +92 345 5210049
Email: bloomers5425@gmail.com
Website: bloomersofficial.com
Instagram: @bloomers232
