Privacy Policy
Important Information and who we are
This Privacy Policy explains how Bloomers — Crafted Eternity, referred to as “Bloomers,” “we,” “us” or “our,” collects, uses, stores and protects your personal information when you visit bloomersofficial.com, create an account, place an order, subscribe to our newsletter, contact us or otherwise interact with our products and services.
This website is not intended for children, and we do not knowingly collect personal information from children.
For questions concerning this Privacy Policy or your personal information, contact us using the details provided at the end of this policy.
Information We Collect
Personal information means information that identifies you or can reasonably be connected with you. We may collect:
Identity Information
Your name, username or account information.
Contact Information
Your billing address, delivery address, email address and telephone number.
Order and Transaction Information
Details about products purchased, order history, payments, refunds, returns and delivery status.
Payment Information
Payments may be processed by third-party payment providers. We generally do not directly store complete debit or credit card details.
Technical Information
Your IP address, browser type, device information, operating system, time zone and other technical data generated while using our website.
Usage Information
Information about how you browse and interact with our website, products, pages and features.
Marketing Information
Your newsletter preferences and choices regarding promotional communications.
Communication Information
Messages, enquiries, feedback, reviews and other information you provide when contacting us.
We do not intentionally collect sensitive personal information concerning health, religious beliefs, ethnicity, political opinions, biometric data or criminal convictions.
How We Collect Your Information
We collect personal information through:
Direct Interactions
You may provide your information when you:
- Place an order on our website
- Purchase products through another authorised channel
- Create or manage a customer account
- Contact us by phone, WhatsApp, email, social media or contact form
- Subscribe to our newsletter
- Request product or décor guidance
- Ask about a custom or commercial décor project
- Participate in a promotion, survey or competition
- Submit a review or provide feedback
- Request a return, refund or exchange
Automated Technologies
When you use our website, certain technical and usage information may be collected automatically through cookies, server logs, analytics tools and similar technologies.
Third-Party Services
We may receive information from payment processors, delivery companies, analytics providers, social media platforms and other service providers that help us operate our business.
How We Use Your Personal Information
We may use your information to:
- Process, confirm and deliver your orders
- Manage payments, returns, refunds and exchanges
- Create and maintain your customer account
- Respond to questions, complaints and special requests
- Provide product recommendations and customer support
- Communicate important information about your order
- Manage custom or commercial décor enquiries
- Improve our website, products and customer experience
- Prevent fraud, misuse and security threats
- Maintain internal business and transaction records
- Send newsletters or promotional messages where you have agreed to receive them
- Comply with applicable legal, accounting and regulatory requirements
- Establish, exercise or defend legal claims
We will only use your information for relevant business purposes and where we have an appropriate reason, including fulfilling an order, obtaining your consent, meeting a legal obligation or pursuing legitimate business interests.
Cookies and Analytics
Our website may use cookies and similar technologies to:
- Keep the website functioning correctly
- Remember cart contents and customer preferences
- Improve website performance
- Understand how visitors use our website
- Measure the effectiveness of marketing activities
- Help protect the website against fraud and misuse
You can control or disable non-essential cookies through your browser settings or any cookie-consent options available on our website. Disabling certain cookies may affect some website features.
Marketing Communications
You may receive promotional communications from us if you subscribe to our newsletter, request marketing information or otherwise consent to receive updates.
You may unsubscribe at any time by:
- Using the unsubscribe option in a marketing email
- Contacting us directly
- Updating your communication preferences, where available
We will not sell your personal information to third parties for marketing purposes.
Sharing Your Information
We may share necessary information with trusted third parties that help us operate our business, including:
- Website hosting and technical-support providers
- Payment processors and financial-service providers
- Courier and delivery companies
- Email and newsletter service providers
- Analytics and website-performance providers
- Customer-support and communication services
- Accountants, legal advisers and professional consultants
- Government authorities or regulators where required by law
These parties should only use the information necessary to provide their services and must handle it securely.
We may also disclose information in connection with a business sale, restructuring, merger or transfer, subject to appropriate confidentiality measures.
International Data Transfers
Some service providers used by our website may store or process information outside Pakistan. Where this happens, we will take reasonable steps to ensure that your information receives an appropriate level of protection through contractual, technical or organisational safeguards.
Data Security
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to team members and service providers who reasonably need it for their work. However, no online transmission or storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their account passwords confidential and should contact us immediately if they suspect unauthorised account activity.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete the purpose for which it was collected
- Manage orders and customer relationships
- Respond to complaints or disputes
- Prevent fraud and misuse
- Fulfil accounting, tax and legal requirements
Retention periods may vary depending on the type of information and applicable requirements.
When personal information is no longer required, we may securely delete or anonymise it. Anonymised statistical information may be retained for business analysis because it no longer identifies an individual.
Your Rights and Choices
Subject to applicable requirements and reasonable identity verification, you may ask us to:
- Confirm whether we hold your personal information
- Provide access to your personal information
- Correct inaccurate or incomplete information
- Delete information that is no longer reasonably required
- Withdraw consent previously provided
- Stop sending direct-marketing communications
- Restrict or object to certain uses of your information
- Explain how your information is being used
Some requests may be limited where we must retain information to complete an order, comply with legal obligations, maintain transaction records or resolve a dispute.
To submit a request, contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites, plug-ins, social networks or applications. These third parties may collect information according to their own privacy policies.
We do not control third-party websites and are not responsible for their content, security practices or privacy statements. We encourage you to review the privacy policy of every external website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, business practices or applicable requirements.
The latest version will be published on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
For questions, requests or concerns about this Privacy Policy or your personal information, contact:
Bloomers Crafted Eternity
Address: Basement, China Shopping Center, Gordon College Road, Rawalpindi, Pakistan
Phone/WhatsApp: +92 345 5210049
Email: bloomers5425@gmail.com
Website: bloomersofficial.com
Instagram: @bloomers232
